Refund Policy

If we can't make your book

If something goes wrong and we can't make your book, you get your money back in full, automatically. You don't need to ask.

If something isn't right

Every book includes one free redo: a whole new story, or new pictures for the same story. Use the "Make a new version" button on your book page and tell us what to change.

If you're still not happy

Email support@mystorybookcreator.com within 14 days of getting your book and tell us what went wrong. We'll make it right, with a full or partial refund.

Printed books

You see the book before it is printed, so please look it over first. Once it's at the printer it can't be changed. If your printed copy arrives damaged or misprinted, email us a photo within 30 days and we'll send a new one or refund it.

Refunds go back to the card or account you paid with and usually show up in 5 to 10 days. A full refund deletes the book.